📋 Terms of Service

1. Overview

The domain name nutrifense.com and its related sub-domains, sites, services, and tools (collectively, "Website") is owned and operated by Choju Nutrition Private Limited. Throughout the Website, the terms "we", "us" and "our" refer to Choju Nutrition Private Limited.

We offer this Website, including all information, tools and services available from this Website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our Website and/or purchasing any product listed on the Website, you engage in our services and agree to be bound by these Terms of Service. These Terms apply to all users of the Website, including browsers, customers, and contributors of content.

By accessing or using any part of the Website, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions, then you may not access the Website or use any services.

2. Eligibility

Use of the Website is available only to persons who can enter into legally binding contracts under the Indian Contract Act, 1872. Persons who are "incompetent to contract" including minors, un-discharged insolvents and persons of unsound mind are not eligible to use the Website.

By agreeing to these Terms, you represent that:

• You are at least the age of majority in your state or province of residence
• You have the legal capacity to enter into binding agreements
• You have given consent for any minor dependents to use this Website under your supervision

We reserve the right to terminate access if you are not eligible to use the Website.

3. Acceptance of Terms

You shall be deemed to have accepted these Terms by:

1. Clicking to accept these Terms when prompted on the Website; or
2. Actually using the Website, in which case your continued use constitutes acceptance

We reserve the right to update, change or replace any part of these Terms at any time. Changes will be posted on the Website and communicated via email when significant.

4. Products & Services

Nutrifense provides plant-based, fermented health supplements including:

• MISO Powder - Fermented pulse-based superfood powder
• Turmerich - Premium turmeric-based wellness blend
• Black Garlic - Fermented garlic supplement
• Other wellness products as may be added from time to time

Product availability, ingredients, formulations, and usage instructions are subject to change without prior notice. We reserve the right to modify or discontinue any product at our discretion.

5. Ordering and Payments

All orders placed through our Website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including:

• Product unavailability or stock limitations
• Pricing errors on our website
• Suspicious or fraudulent activity
• Inability to verify payment or shipping information
• Orders from dealers, resellers, or bulk buyers without authorization

Payments must be completed before dispatch. All prices are in Indian Rupees (INR) and include applicable taxes. We accept various payment methods as displayed during checkout.

You agree to provide current, complete and accurate purchase and account information. In case of order cancellation by us, full refunds will be processed within 5-7 business days.

6. Shipping and Delivery

We aim to process and ship orders within 1-3 business days of payment confirmation. Delivery timelines:

• Metro Cities: 3-4 business days
• Tier 2 Cities: 4-6 business days
• Other Locations: 5-7 business days

FREE shipping on orders above ₹499 across India. Orders below ₹499 incur a ₹50 shipping charge.

Delays due to courier issues, natural disasters, strikes, government restrictions, or other events beyond our control are not our responsibility. We will assist in tracking and resolving delivery issues to the best of our ability.

7. Returns and Cancellations

Cancellations:

Orders can be canceled within 2 hours of placement, provided the order has not been processed or shipped. Contact customer service immediately with your order number.

Returns:

Due to the nature of food products and hygiene considerations, returns are not accepted for opened or used products.

Returns are accepted only for:

• Products damaged during shipping
• Incorrect items sent by mistake
• Products with manufacturing defects
• Sealed products with quality issues

For eligible returns, contact our support team within 24 hours of delivery with photographic evidence. We will arrange pickup and provide replacement or full refund within 2-3 business days.

8. Account Creation

You may create an account to access enhanced features and track orders. Account creation can be done through:

• Email address and password
• Social media login (Facebook, Google)
• Phone number verification

You are responsible for:

• Maintaining the security and confidentiality of your login credentials
• All activities that occur under your account
• Immediately notifying us of any unauthorized use
• Exiting from your account at the end of each session

Guest checkout is available for users who prefer not to create an account.

9. Product Use and Safety

Our products are food-based and generally safe for daily use. However, we strongly recommend:

• Consulting a healthcare provider if you are pregnant, breastfeeding, or under medical supervision
• Checking ingredient lists carefully if you have known food allergies
• Starting with smaller doses to assess personal tolerance
• Discontinuing use and consulting a doctor if you experience adverse reactions
• Storing products according to package instructions

Keep products away from children and store in cool, dry places. Our products are manufactured in facilities that may process nuts, dairy, soy, and other allergens.

10. Payment Facility

The Website permits payment via various secure modes:

• Cash on Delivery (COD) - available in select areas
• Credit/Debit Cards (Visa, MasterCard, RuPay)
• Digital Wallets (Paytm, PhonePe, Google Pay)
• Net Banking from major Indian banks
• UPI payments

For COD orders, verification may be done via email, SMS, or phone call before dispatch. Refusal to accept COD orders may result in account restrictions.

All payments must be in Indian Rupees (INR). We are not responsible for bank charges, payment gateway failures, or transaction limits imposed by your financial institution.

11. Prohibited Uses

You agree not to use the Website for any unlawful purpose or any purpose prohibited under these Terms. Prohibited activities include:

• Violating any applicable laws or regulations
• Transmitting harmful, threatening, abusive, or defamatory content
• Infringing on intellectual property rights
• Attempting to gain unauthorized access to our systems
• Using automated systems to access the Website (scraping, crawling)
• Impersonating another person or entity
• Uploading viruses or malicious code
• Engaging in fraudulent activities
• Reselling products without authorization
• Using the Website for commercial purposes without permission

Violation of these terms may result in immediate termination of your access and legal action.

12. Intellectual Property Rights

All content on our Website including:

• Product formulations and proprietary blends
• Website design, text, graphics, logos, and images
• Trademarks, trade names, and brand elements
• Research data and nutritional information
• Marketing materials and educational content
• Software, codes, and technical implementations

...is the exclusive property of Nutrifense and protected under applicable intellectual property laws of India.

You may not reproduce, distribute, modify, or create derivative works without express written permission. Limited personal use is permitted for non-commercial purposes only.

13. User Comments & Content

You may submit reviews, comments, suggestions, or other content related to our products. By submitting content, you grant us:

• A perpetual, royalty-free, worldwide license to use your content
• The right to edit, modify, or remove content at our discretion
• Permission to use your content for marketing and promotional purposes

You represent that your content:

• Is original and does not infringe on third-party rights
• Is truthful and based on your genuine experience
• Does not contain offensive, harmful, or inappropriate material
• Complies with applicable laws and regulations

We reserve the right to monitor and remove any content that violates these terms.

14. Privacy Policy

Your personal information is collected, used, and protected according to our Privacy Policy. We collect:

• Contact information for order processing and communication
• Payment information (processed securely through certified gateways)
• Shipping addresses for delivery purposes
• Usage data to improve our services

We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. Please refer to our detailed Privacy Policy for complete information.

By using our Website, you consent to receive communications from us including order updates, promotional emails, and service announcements.

15. Disclaimers & Warranties

We do not guarantee that:

• The Website will be uninterrupted, timely, secure, or error-free
• Results from using our products will meet your expectations
• Any errors in the Website will be corrected
• Our products will be suitable for your specific health needs

You acknowledge that:

• Use of the Website is at your own risk and discretion
• We may remove or discontinue services without notice
• Historical information may not be current
• Product results may vary among individuals

16. Limitation of Liability

To the maximum extent permitted by law, Choju Nutrition Private Limited shall not be liable for any:

• Direct, indirect, incidental, or consequential damages
• Loss of profits, revenue, data, or business opportunities
• Personal injury or property damage from product use
• Damages arising from Website access or technical issues
• Third-party actions or delivery service failures
• Force majeure events beyond our reasonable control

Our maximum liability is limited to the value of the product purchased. This limitation applies regardless of the legal theory under which damages are claimed.

Some jurisdictions may not allow exclusion of certain warranties or limitation of liability, so some limitations may not apply to you.

17. Indemnification

You agree to indemnify, defend, and hold harmless Choju Nutrition Private Limited and our affiliates, officers, directors, employees, agents, and contractors from any claims, losses, damages, liabilities, or expenses arising from:

• Your breach of these Terms of Service
• Your violation of any applicable laws or third-party rights
• Your use of our products or Website
• Your user-generated content or submissions
• Any negligent or wrongful conduct by you

This indemnification includes reasonable attorneys' fees and costs incurred in defending against such claims.

18. Governing Law & Dispute Resolution

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of our Website shall be resolved as follows:

1. Informal Resolution: Contact our customer service team first to resolve concerns amicably
2. Mediation: If informal resolution fails, disputes may be referred to mediation
3. Arbitration: Unresolved disputes shall be settled by binding arbitration under the Arbitration and Conciliation Act, 1996
4. Jurisdiction: Courts in Mumbai, Maharashtra shall have exclusive jurisdiction

The arbitration shall be conducted by a sole arbitrator appointed jointly by both parties, with proceedings held in Mumbai, Maharashtra.

19. Termination

These Terms remain effective until terminated by either party.

Termination by You: You may terminate by notifying us that you no longer wish to use our services or by ceasing to use the Website.

Termination by Us: We may terminate your access immediately for:

• Violation of these Terms
• Fraudulent or suspicious activity
• Misuse of our Website or products
• Any reason deemed necessary for business protection

Upon termination, you remain liable for all amounts due, and certain provisions (warranties, disclaimers, governing law) shall survive termination.

20. Grievance Redressal Mechanism

For registering concerns, complaints, or grievances related to these Terms or our services, please contact our designated grievance officer:

We are committed to addressing your concerns promptly and in accordance with applicable laws and regulations.

21. Contact Us

For questions, clarifications, or support regarding these Terms of Service, please contact us:

• Email: support@nutrifense.com
• Customer Service: hello@nutrifense.com
• Legal Inquiries: legal@nutrifense.com
• Business Hours: Monday to Saturday, 9 AM to 6 PM IST
• Response Time: Within 24-48 hours

We value your feedback and are committed to providing excellent customer service while maintaining the highest standards of business conduct.